Cancellation Policy
Each stable sets its own cancellation window — a number of hours before the lesson starts within which you can cancel and receive a full credit refund. The window is configured by the admin and displayed on the stable's Terms page.
The default window is 24 hours.
Cancelling in Time (Credit Refund)
- Open the lesson from My Stable → Events → Lessons.
- Tap Cancel Booking.
- If you are still within the cancellation window, your credit is returned to your card immediately.
Your balance chip updates after the refund so you can see the credit has been restored.
Cancelling Too Late (No Refund)
If you cancel after the window has closed — or if you simply do not show up — the credit is forfeited. A late-cancel or no-show marker is added to your ledger for the stable's records, but your balance is not topped up.
| Action | Within window? | Credit refunded? |
|---|---|---|
| Cancel | Yes | ✅ Yes |
| Cancel | No | ❌ No |
| No-show (marked by admin) | — | ❌ No |
Where to Find the Policy
The exact cancellation window for your stable is published on My Stable → Terms. The stable admin can adjust this window at any time; any change applies to bookings made after that point.
Admin: Configuring the Window
Admins can set the cancellation window under Admin → Stables → Terms → Lesson Policy. Enter the number of hours members have to cancel penalty-free. Leaving it blank defaults to 24 hours.